Customer Service – OneAll

Good customer service is always appreciated. The old adage, “a customer that has a good experience will tell his friends where as a customer that has a bad experience will tell everyone they meet,” holds very true. I want to let everyone I know which reads this blog know about some very good customer service that I received even when I didn’t even know that I needed it.

This morning I received the following email from regarding my social login plugin service for this blog:

Hi Michael,

Please take a few minutes to setup your Social Login Plugin for LinkedIn.

A new user tried to comment, login or register with LinkedIn on your site. This user could however not participate as your Site ‘It’s Not Found’ is not properly configured for LinkedIn.

Please login as soon as possible into your account to fix this issue. It only takes a couple of minutes and will allow future users to take part in your website.

Please use the following link to setup LinkedIn:

Or alternatively:
– Login to your OneAll account:
– Click on ‘Social Networks’ in the Site Quick Links
– Click on LinkedIn
– Click on Setup ‘It’s Not Found’ for LinkedIn

Feel free to reply to this email if you need any help with the setup.
Social Network Integration Made Easy

This is awesome. I don’t log in with my LinkedIn profile so I would have never known this was an issue till a user reported it to me. The best part about this is that a user didn’t have to file a bug report or do anything to contact me. OneAll’s service detected the error and notified me.

I consider this a proactive type of customer service. By being notified by email when this type of error occurs I can start looking into the exact issue at hand. I don’t have to spend time tracking down what is causing a user to not log in. I know right away that LinkedIn connection failed and that I should check my settings in my authentication provider. I would think that a user telling me that they couldn’t log on would take more effort and follow-up on my part.

I really appreciate this kind of service from OneAll. You might expect that I’m very happy with my purchase of the service. I’d like to point out that I’m not paying for this feature. OneAll provides this for free! That’s right. I wouldn’t even expect this kind of notification unless I was forking over a monthly fee.

They’re not paying me to say this, but if you’re looking to integrate your site with the web’s many social networking sites then check these guys out. I couldn’t be more pleased with their service, site, and in this case the customer service.

I just hope I got this fixed before anyone else notices!

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About Mike

I'm a software engineer. Look into the about page for more information about me.

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